Shipping & Returns

Shipping:
WE OFFER FREE SHIPPING ON ALL ORDERS OVER RS 600 ANYWHERE IN INDIA
Please allow 1-2 business days for your order to be dispatched. We aim to deliver your order within 3-5 business days of the dispatch of your order. Orders received on Saturday, Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday etc, there can be processing, shipping & delivery delays.

The orders cannot be shipped to PO boxes or military addresses. Rural domestic addresses will require one or more additional days to deliver. 

For shipments delivered outside DELHI, the customer’s state may charge an Octroi & any other taxes imposed by the local government on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

International Shipping:
International shipping is currently not available on our website.

Tracking: A confirmation e-mail containing your package tracking information will be sent after shipment is dispatched.
Please mail us at customer@msmbox.com in case of any questions.

Cancellation of Order by User
Once the order is shipped, the same cannot be cancelled. Doing so will result in standard cancellation charges of Rs 150.


Cancellation of Order by MSM Box
MSM Box reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by MSM Box for re-delivery shall be claimed from the user. MSM Box reserves the right to cancel the order in case there is no response from the user either in person, e-mail or via phone. MSM Box also reserves the right to contact the user, via phone or e-mail provided while placing the order to understand the reason for cancellation/refusal of the order.

Replacement/ Return Policy of MSM Box

Products sold by MSM Box once delivered cannot be exchanged, refunded or returned. MSM will provide compensation for the products received leaked/broken on case to case basis. However, the user has to notify the leak/breakage to MSM Box on customer@msmbox.com within 48 hours of the delivery of the order. After the 48 hour period, MSM Box cannot be held responsible for any leak/breakage and no compensation/refund will be provided.

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